Summary
Motivated and adaptable professional building a career in web development, with a growing skill set in HTML, CSS, JavaScript, and Git. Combining 14+ years of client-focused experience with a strong problem-solving mindset to create responsive, accessible, and visually engaging websites. Quick to learn new tools, committed to writing clean, maintainable code, and passionate about delivering user-friendly digital experiences. While focused on front-end development today, I am actively laying the groundwork to transition into full-stack development. Currently expanding my skills through an immersive coding bootcamp, gaining hands-on experience in modern web development practices.
Work Experience
Lead Groomer - Self-Employed
10/2010-Current
Managed all aspects of a client-focused grooming business, from scheduling and client communications to service delivery and quality control. Built and maintained long-term relationships through exceptional service and trust. Streamlined appointment tracking and workflow processes to improve efficiency, accuracy, and client satisfaction.
Tech Support Specialist, Tier 1 - Charter Communications
11/2013-11/2014
Provided first-line technical support for hardware, software, and network-related issues, assisting end users via phone, email, and remote desktop tools. Documented and tracked support requests in the ticketing system, ensuring accurate records and timely resolution. Guided customers through troubleshooting steps, explained technical concepts in clear terms, and escalated complex cases to higher-tier support as needed. Recognized for maintaining high customer satisfaction scores and exceeding service-level response times.
Education
Code:You Web Development Bootcamp - Louisville, KY
Expected Completion: 03/2026
Jefferson Community and Technical College - Louisville, KY
Coursework toward Associate in Applied Science
Certifications & Additional Training
- Microsoft Office Specialist: Excel Certification - Issued May 2025 (National Association of State Boards of Accountancy, NASBA)
- Prototyping for Non-Designers - Completed May 2025 (LinkedIn Learning)
Skills
- HTML
- CSS
- JavaScript
- Git & GitHub
- Responsive Web Design
- Attention to Detail
- Team Leadership
Projects
Responsive Portfolio Website
Customized a pre-built HTML/CSS portfolio template to reflect personal branding, projects, and skills. Updated text, refined layout, and ensured the design displayed correctly across devices. Used Git and GitHub for version control and deployment. Role: Content editor and site customizer, responsible for personalizing layout, updating information, and ensuring responsive design displays correctly.
About Me Web Page
Collaborated on design and coding of a personal “About Me” page using HTML and CSS to highlight background, interests, and career goals. Contributed original content, assisted with layout decisions, and implemented styling adjustments for visual appeal and accessibility. Role: Collaborator in design and coding, responsible for content creation and styling refinements.
The Watchdog - Journalistic Website
The Watchdog — A small-town investigative blog site built with HTML, CSS, and JavaScript, designed to showcase responsive layout, storytelling, and interactive front-end features. Role: Front-End Developer & UX/UI Designer.
EveryBite Holistic Wellness & Nutrition App - Concept
Developed a high-fidelity mockup for a web-based health and wellness tracking application using Canva, including color palette, typography, and graphics. Outlined core features, defined user interface flow, and prepared implementation notes. Utilized GitHub for version control and collaborative feedback. Role: Concept creator and UI designer.
Assisted-Living Resident Dashboard - In Progress
Designing an interactive dashboard concept for assisted-living facilities to streamline communication, track resident well-being, and improve family engagement. Focused on accessibility, ease of use, and potential integration with facility systems. Currently in the research and planning stage with prototypes under development. Role: Concept creator and project planner.